Clinical Liaison Job Description

We are seeking a highly motivated and compassionate Clinical Liaison to join our dynamic team. As a Clinical Liaison, you will play a pivotal role in supporting the sales, recruitment, and human resources teams by enhancing the traveler experience and ensuring that all clinicians have a positive and rewarding experience with our agency. Your expertise in healthcare and exceptional interpersonal skills will be instrumental in building strong & lasting relationships with our clinicians and maximizing client satisfaction.

• Clinician Support: Serve as the primary clinical point of contact for clinicians throughout their onboarding and assignment, offering personalized support and guidance to ensure a smooth and positive experience.


• Relationship Management: Develop and maintain strong relationships with clinicians, providing ongoing communication, addressing concerns, and fostering a sense of trust and partnership.


• Clinical Guidance: Offer clinical expertise and guidance to clinicians, addressing questions or concerns related to patient care, professional development, and assignment-related challenges.


• Incident Resolution: Act as a mediator and problem solver for any issues or conflicts that may arise involving a clinician, ensuring timely resolution and minimizing any negative impact on the clinician and client experience.


• Quality Assurance: Collaborate with the recruitment and compliance teams to ensure that clinicians meet agency and client expectations, adhering to industry standards and best practices.


• Feedback Collection: Solicit feedback from clinicians on their experience with the agency, and work closely with the recruitment and human resources teams to implement necessary improvements and address any concerns.


• Collaboration: Collaborate with the sales and recruitment teams to identify opportunities for clinician retention, expansion, and cross-selling, based on a thorough understanding of each clinician's skills, preferences, and goals.


• Market Research: Stay updated on industry trends, healthcare regulations, and competitive landscape to provide valuable insights and recommendations for enhancing the clinician experience and the agency's offerings.


• Training and Education: Support the development and delivery of training programs and educational resources for clinicians, ensuring they have the necessary tools and knowledge to succeed in their assignments.


• Travel Support: Coordinate with the travel department to assist clinicians with travel arrangements, housing accommodations, licensing requirements, and other logistical aspects to ensure a smooth transition and assignment experience.


• Leadership: Collaborate w/ senior and executive leadership teams to establish best practices and develop new initiatives related to improving the traveler experience and increasing retention.

• Bachelor's degree in Nursing or a related healthcare field


• Active and unrestricted RN license in the United States


• Minimum of 2 years of clinical experience in nursing


• Experience in travel nursing or healthcare staffing is highly desirable


• Excellent interpersonal and communication skills, with the ability to effectively build relationships and collaborate with a diverse range of individuals


• Strong problem-solving and conflict resolution abilities, with a focus on delivering excellent customer service


• Knowledge of healthcare regulations, industry trends, and best practices


• Proven ability to work independently and as part of a team in a fast-paced, deadline-driven environment


• Proficient in using technology and various software applications for communication, documentation, and data analysis

• A competitive base salary of $75,000-$90,000


• Health and dental benefit contribution; additional insurance available (pet, identity, etc)


• Sick and vacation paid time off


• 401(k) program


• Access to “Working Advantage” – discounts on things from movie tickets to ski passes


• A company that invests in the team. Opportunity to grow personally and professionally with our company


• Equipment including laptop and extra monitors


• Opportunity for professional and financial growth as the organization continues to scale


• Work from home (or anywhere else you want!!)

Coast Medical Service has developed a reputation for providing top-tier travel nurse and per diem placements during the past 42 years. During our time in the industry, we have stood out for developing a close-knit team of people who value one another and who reward excellent work. Our employees are not just our fellow workers; they are family to us.

We take pride in doing what’s right and in consistently providing grade-A customer service to all of our stakeholders. Our efforts make it possible for medical care providers to stay focused on providing first-class care to patients.

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