Clinical Liaiason

We are seeking a highly motivated and compassionate Clinical Liaison to join our dynamic team. As a Clinical Liaison, you will play a pivotal role in supporting the sales, recruitment, and human resources teams by enhancing the traveler experience and ensuring that all clinicians have a positive and rewarding experience with our agency. Your expertise in healthcare and exceptional interpersonal skills will be instrumental in building strong & lasting relationships with our clinicians and maximizing client satisfaction.

Job Responsibilities

  • Clinician Support: Serve as the primary clinical point of contact for clinicians throughout their onboarding and assignment, offering personalized support and guidance to ensure a smooth and positive experience.
  • Relationship Management: Develop and maintain strong relationships with clinicians, providing ongoing communication, addressing concerns, and fostering a sense of trust and partnership.
  • Clinical Guidance: Offer clinical expertise and guidance to clinicians, addressing questions or concerns related to patient care, professional development, and assignment-related challenges.
  • Incident Resolution: Act as a mediator and problem solver for any issues or conflicts that may arise involving a clinician, ensuring timely resolution and minimizing any negative impact on the clinician and client experience.
  • Quality Assurance: Collaborate with the recruitment and compliance teams to ensure that clinicians meet agency and client expectations, adhering to industry standards and best practices.
  • Feedback Collection: Solicit feedback from clinicians on their experience with the agency, and work closely with the recruitment and human resources teams to implement necessary improvements and address any concerns.
  • Collaboration: Collaborate with the sales and recruitment teams to identify opportunities for clinician retention, expansion, and cross-selling, based on a thorough understanding of each clinician's skills, preferences, and goals.
  • Market Research: Stay updated on industry trends, healthcare regulations, and competitive landscape to provide valuable insights and recommendations for enhancing the clinician experience and the agency's offerings.
  • Training and Education: Support the development and delivery of training programs and educational resources for clinicians, ensuring they have the necessary tools and knowledge to succeed in their assignments.
  • Travel Support: Coordinate with the travel department to assist clinicians with travel arrangements, housing accommodations, licensing requirements, and other logistical aspects to ensure a smooth transition and assignment experience.
  • Leadership: Collaborate w/ senior and executive leadership teams to establish best practices and develop new initiatives related to improving the traveler experience and increasing retention.

Skills and Requirements

  • Bachelor's degree in Nursing or a related healthcare field
  • Active and unrestricted RN license in the United States
  • Minimum of 2 years of clinical experience in nursing
  • Experience in travel nursing or healthcare staffing is highly desirable
  • Proven success in a sales or recruiting position
  • Excellent interpersonal and communication skills, with the ability to effectively build relationships and collaborate with a diverse range of individuals
  • Strong problem-solving and conflict resolution abilities, with a focus on delivering excellent customer service
  • Knowledge of healthcare regulations, industry trends, and best practices
  • Proven ability to work independently and as part of a team in a fast-paced, deadline-driven environment
  • Proficient in using technology and various software applications for communication, documentation, and data analysis

Benefits and Compensation

  • A competitive base salary of $75,000-$90,000
  • Health and dental benefit contribution; additional insurance available (pet, identity, etc)
  • Sick and vacation paid time off
  • 401(k) program
  • Access to “Working Advantage” – discounts on things from movie tickets to ski passes
  • A company that invests in the team. Opportunity to grow personally and professionally with our company
  • Equipment including laptop and extra monitors
  • Opportunity for professional and financial growth as the organization continues to scale
  • Work from home (or anywhere else you want!!)

The Coast Medical Services Difference

Coast Medical Service is a healthcare staffing company focused on per diem and travel nurse placements. We are a family business celebrating our 42nd anniversary. Coast is a tight knit group that values each other and recognizes / rewards good work. We believe in doing the right things the right way and pride ourselves on our unrelenting commitment to customer service, allowing healthcare providers and facilities to focus on what they do best: providing world class healthcare to patients.

We are fanatical about improving the quality of healthcare and focus on finding working environments that meet the needs of our healthcare providers, clients and corporate employees. As a result, Coast has grown 100x in the last 10 years and was included on the Inc. 5000 list of fastest growing private companies in America as well as Los Angeles Business Journal Top 100 fastest growing companies in LA 3 years in a row. 

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